Thank you for choosing Pine + Pen Design, LLC to be a part of your big day! We are so excited to work with you. Please read the Terms and Conditions below before completing your order. Pine + Pen Design, LLC will not be liable for any loss or damage arising from your failure to comply with any provision of these Terms of Service.

Proofing

Your first two (2) proofs are free of charge. Each proof thereafter is an additional $25.00 per revision. Please carefully review your proofs for any errors, such as correct spelling of names, accuracy of dates and addresses, and spelling of all copy. When you are happy with your proof and ready for your invitations to be moved into production and printed, we ask that you reply to the final proof email “approved for printing”. We will not start production until we get an approval from you with that exact verbiage. Once the proof is approved, printing and production starts shortly thereafter. This also includes envelopes and paper options. Any errors noticed after print approval shall be remedied at the same cost to replace. Additional changes may be subject to a fee. If you notice any alterations needed, please contact us as soon as possible. We are not responsible for errors to the design after final invitation proof is approved by you for printing.

Payment and Production

Payment may be completed via HoneyBook.

Once the final proof is approved, we will begin printing and production very shortly thereafter. Your order will be shipped or ready for pick up within 2-3 weeks after design approval. Orders with envelope calligraphy may take longer.

Shipment and Delivery

Shipment occurs immediately after production and is completed via USPS, FedEx or UPS. You will receive a tracking number upon shipment. You may upgrade to rush shipping if requested. We are not responsible for loss or damage to invitations by postal service. We promise to package your invitations neatly and safely. If damage is done by packaging, please let us know immediately so we can review packaging details. We want your invitations be delivered to you as soon as possible, but please be aware that the postal system may have delays in delivery due to weather or holiday congestion. No refunds for shipping costs.

For local clients, we offer an option for in-person pick-up to alleviate shipping costs

Copyright

All of our designs are copyrighted. All invitations and paper goods are for personal use and distribution only.